Let me start off by saying I have been using Rackspace for some time for our hosting and have been VERY impressed by their support they give us. Yesterday’s downtime was still a very frustrating day for many folks though who weathered their outage. Below is a copy of the report Rackspace offered its customers [...]

I wanted to reflect back on a great lesson learned from a situation that happened to me a few years ago. I had realized I was a little disconnected from an internal stakeholder. I decided to insure that I get back in touch and tighten up the relationship. I noticed over the previous month a [...]